Hospital performance report cards

Hospital Consumer Assessment of Healthcare Providers and Services
Unlike most hospital studies, the HCAHPS survey, launched in 2008, provides a patient's-eye view of how a hospital performed. It asks patients how well doctors and nurses communicated, how well staff informed them about medications, how quiet and clean the rooms and surroundings were, and more. It also includes two overall ratings of the hospital. Hospitals administer the survey, with the results compiled by Centers for Medicare and Medicaid Services. CMS developed the survey with the Agency for Healthcare Research and Quality, and it has been endorsed by the National Quality Forum.

The following reports are in PDF format; you'll need Adobe Acrobat installed to read them.

For a report on how well doctors and nurses communicated, click here.

For a report on how quickly staff responded to calls for help and how well staff controlled patients' pain, click here.

For a report on how well staff explained medicines and provided information on recovery at home, click here.

For a report on how clean rooms were kept and how quiet floors are, click here.

For a report on patients' overall rating of the hospital and whether they would recommend it, click here.

(More performance measures to come!)





	Hospital performance report cards Hospital Consumer Assessment of Healthcare Providers and Services Unlike most hospital studies, the HCAHPS survey, launched in 2008, provides a patient's-eye view of how a hospital performed. It asks patients how well doctors and nurses communicated, how well staff informed them about medications, how quiet and clean the rooms and surroundings were, and more. It also includes two overall ratings of the hospital. Hospitals administer the survey, with the results compiled by Centers for Medicare and Medicaid Services. CMS developed the survey with the Agency for Healthcare Research and Quality, and it has been endorsed by the National Quality Forum. The following reports are in PDF format; you'll need Adobe Acrobat installed to read them. For a report on how well doctors and nurses communicated, click here. For a report on how quickly staff responded to calls for help and how well staff controlled patients' pain, click here. For a report on how well staff explained medicines and provided information on recovery at home, click here. For a report on how clean rooms were kept and how quiet floors are, click here. For a report on patients' overall rating of the hospital and whether they would recommend it, click here. (More performance measures to come!)